SUPPORT FAQ: Domain Names

General:

  1. What are Affiliate Programs?
  2. What is the coInnovate Affiliate Program?
  3. How does the coInnovate Affiliate Program work?
  4. Why should I join? What's in it for me and my visitors?
  5. How old do I have to be to join?
  6. Do I have to sign anything or send anything in?
  7. Can I review the Agreement before I sign up?
  8. Do I have to own a Web site to join the Affiliate Program?
  9. Can any Web site become a coInnovate Affiliate?
  10. If my Web site is based outside the U.S., can I be an Affiliate?
  11. What if I need further assistance?
  12. How do I sign up?

The Affiliate Relationship:

  1. What is my responsibility as a coInnovate Affiliate?
  2. What is coInnovate's responsibility?
  3. How do I describe my relationship with coInnovate on my site?
  4. Will coInnovate promote my site?
  5. Can Affiliates have links to other sites in addition to coInnovate?
  6. How do I terminate my Affiliate relationship with coInnovate?

Accounting & Fees:

  1. Does it cost me anything to become a coInnovate Affiliate?
  2. How much will I be paid?
  3. How often do I get paid?
  4. How will I be paid?
  5. How does my site get credit for referring a customer?
  6. Is there a minimum payout amount?
  7. Can I have my commission wire transfered to my bank?

Administration:

  1. Who keeps track of the sales generated by my site?
  2. How do I check the status of my account?
  3. Can I track how much I am earning?
  4. What if my e-mail or server changes? What if I move?
  5. What if I have more than one Web site?
  6. Why am I not being paid for a referral?
  7. How do I get my username and/or password if I forget them?
  8. How can we promote coInnovate's hosting services?

Linking:

  1. Do I have to put a link on my Web site?
  2. How do I link to coInnovate as an Affiliate?
  3. Can I see a sample of how I link to coInnovate?
  4. How many links can I make to coInnovate?
  5. How do I download a banner?
  6. What pages can I link to at coInnovate?
  7. What coInnovate logos can be placed on my site?
  8. Can I list coInnovate prices on my site?
  9. Can I use content from coInnovate on my site?
  10. Where can I get the HTML code to place on my site?
  11. Do I need to get new code for each new link I make on my site?
  12. Can I display more than one link on my page?


GENERAL

What are Affiliate Programs?
Affiliate programs are also known as associate programs, referral programs, revenue sharing programs, partner programs, or commission programs. The basic idea behind such programs is that you provide a link with your unique ID to a Web retailer on your Web site and when your visitors clicks on the link and visits the Web retailer's site and/or buys a product or service from the Web retailer, you are rewarded with commission.

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What is the coInnovate Affiliate Program?
The coInnovate Affiliate Program is a pay-per-sale program that rewards you when a referring visitor from your Web site purchases a coInnovate hosting package. In every quarter that youíve earned more than $100, we send you a check. It's really that simple, it costs nothing to join, there is no risk, and it really works!

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How does the coInnovate Affiliate Program work?
It's simple! Once your application is validated, you will receive an ID that will identify your account to coInnovate's servers. All you have to do is place a banner, button or text link with that ID on your site and when a visitor clicks on that link, the visitor is tracked (you cut and paste the code where you want it, everything else is automated). When that visitor purchases a hosting package, you will receive a commission. Even if the purchase is made as far off as one year after the purchaser's last visit, the purchase will be credited to your account.

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Why should I join? What's in it for me and my visitors?
You can effortlessly make residual income and we do all the busy work. Then we pay you a fee for the sales you refer to us. And here's more:

  • Payment Guarantee: We make sure you get compensated for your hard work. Using a cookie- and IP-based tracking system, we can ensure that you get credit for your referral. It doesn't matter if your lead decides to purchase from us now or one year from now, you will still get credit for your sale.
  • Incredible Compensation Plan: We pay our Affiliates well for their efforts! All you have to do is place a link on your site and when your visitor purchases a coInnovate hosting package, you will receive a commission.

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How old do I have to be to join?
The minimum age for Affiliates is 18 years old.

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Do I have to sign anything or send anything in?
You will want to review the Affiliate Agreement before filling out the easy-to-use online Application. By completing the form you agree that you have read and understand the terms of the Agreement. The online sign up procedure takes less than 3 minutes to complete. You will receive an email with your login information, so you can get linking codes, check your commissions, and edit your profile. Of course, you may terminate the Agreement at any time, just delete your account and remove the links from your Web site.

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Can I review the Agreement before I sign up?
Yes, click here to review our Affiliate Agreement.

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Do I have to own a Web site to join the Affiliate Program?
Yes, we require a URL for all applications. Even if you've just begun construction on your Web site and only have a page or two, that's okay. We need an address, since we periodically review our Affiliates' sites for objectionable content.

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Can any Web site become a coInnovate Affiliate?
Most Web sites qualify for participation in our Affiliate Program and we review the information on each and every Application (all Web sites are personally visited by our Affiliate Program administrator). Anyone may submit an application, but we will reject or revoke any Web site that contains objectionable material, pornography, explicit or offensive language; or promotes illegal activities, violence, hate, or discrimination. At our discretion, we also reserve the right to turn down applications for any reason.

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If my Web site is based outside the United States, can I still be an Affiliate?
Yes, we welcome Affiliates from anywhere in the World. However, purchases must made in U.S. dollars and all commission payments to Affiliates are in U.S. dollars via PayPal.

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What if I need further assistance?
If we cannot answer your question in this document or in the Affiliate Agreement, feel free to send us an e-mail. Our program administrater will respond to your request promptly.

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How do I sign up?
You're just a click away! First, you must fill out our Affiliate Application and agree to the terms of our Affiliate Agreement. Once youíve submitted your Application, you will receive an e-mail with easy-to-follow information on how to get started and obtain links on your Web site!

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THE AFFILIATE RELATIONSHIP

What is my responsibility as a coInnovate Affiliate?
You're responsible for posting links that you add to your Web site. If you set links to different pages of the coInnovate Web site, we recommend that you check your links about once a month to make sure they are current and in good working order (coInnovate content periodically changes).

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What is coInnovate's responsibility?
We'll provide you with promotional tools and the code to add links to your Web site. We track the visitors referred by your site and pay you a commission for your sales. When your visitors click through links on your site and become our customers, we reserve the right to market to them. In accordance with our Privacy Policy, we will not report back to you about the specifics of these customers or their orders.

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How do I describe my relationship with coInnovate on my site?
We're proud of our relationship with each of our Affiliates, and encourage them to download our banners and build links to our Web site. When you become an Affiliate, you'll want to mention that your site is "an Affiliate of coInnovate." For legal reasons we ask that you do not say that you "work for coInnovate" or are "part of coInnovate." This could lead to confusion over issues like tax collection, so for a variety of legal reasons, it's important that the Affiliate relationship be accurately described on your site.

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Will coInnovate promote my site?
While we wish you the best in your online endeavors, we are unable to promote our Affiliates' sites. We will, however, provide you with all the tools and graphics you need and provide online marketing suggestions to help make your site a success. If you'd like to increase visitors to your site, we recommend submitting your site to various search engines.

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Can Affiliates have links to other sites in addition to coInnovate?
Yes, we do not require that you have an exclusive relationship with us.

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How do I terminate my Affiliate relationship with coInnovate?
coInnovate and the Affiliate are free to terminate the relationship at any time for any reason. If you decide that you no longer want to be an Affiliate, just notify us at affiliates@coinnovate.net, delete your account profile and remove the links to coInnovate from your Web site.

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ACCOUNTING & FEES

Does it cost me anything to become a coInnovate Affiliate?
No! Itís absolutely free to join our Affiliate Program. There is no charge to apply, there is no minimum sales requirement, and you can cancel at any time.

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How much will I be paid?
An Affiliate is paid $25 for each new referred customer that purchases a hosting package via a link from the Affiliate's Web site.

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How often do I get paid?
We will send you a check every quarter for the sales you referred to our site, provided you earned more than $100. At the end of each quarter (March 31st, June 30th, September 30th, and December 31st), we will mail a check to you within 1 month of the end of the quarter.

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How will I be paid?
You will be paid in U.S. dollars via PayPal.

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How does my site get credit for referring a customer?
All links from your site to coInnovate contain a unique identifier so that every time a user comes to us via your Web site, they are tracked and you receive credit when a purchase is made.

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Is there a minimum payout amount?
Yes, we only make a PayPal transfer after the balance due to the Affiliate reaches a minimum of $100.

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Can I have my commission wire transfered to my bank?
coInnovate does not send Affiliate commissions via wire transfer.

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ADMINISTRATION

Who keeps track of the sales generated by my site?
We do that for you! You can log in to your account anytime and see how much you've earned.

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How do I check the status of my account?
To view the current status of your account, visit your stats pages that are updated in real-time.

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Can I track how much I am earning?
Yes, you can log into your Affiliate account anytime to track your earnings in real-time. To ensure accurate tracking, reporting and commission accrual, you must make sure that the links between your site and our site are properly formatted.

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What if my e-mail or server changes? What if I move?
No problem. You can change your contact information at any time. Just log into your Affiliate account, click on Update Your Info and you can make all the necessary changes so we can deliver your commission payments to the right place.

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What if I have more than one Web site?
You can have multiple Web sites as an Affiliate. You will have one Affiliate account with us, just use the same linking code on all your sites. You will be paid via PayPal at the same ID you have specified in your account.

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Why am I not being paid for a referral?
Since this is a pay-per-sale program, you will not see any earnings until the visitor approves the purchase. There are several other reasons why this may occur, with the most common being:

  • The referred customer is not a new user (i.e., this person already has history at coInnovate).
  • The person did not click through the banner on your Web site (e.g., "word-of-mouth" referrals).
  • Your banner or text link is not linked to us correctly.

In each of the above cases we do not pay commissions. We do not assume any responsibility for lost commissions due to an incorrectly linked banner or any of the reasons listed above.

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How do I get my username and/or password if I forget them?
Go to the Affiliate Login page and request that your password be sent to you.

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How can we promote coInnovate's hosting services?
You can promote your Affiliate URL through banner, button or text links on your Web site. Additionally, if you maintain an opt-in newsletter you can reference the URL in it. Spamming is frowned upon and not an effective method in generating quality referrals. Once your application is accepted you will be emailed an URL that will provide you banner and button graphics that you can place on your site

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LINKING

Do I have to put a link on my Web site?
Yes. They can be found on your Affiliate account pages.

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How do I link to coInnovate as an Affiliate?
We provide banners, buttons, text links, and graphics. In our program, you receive your very own unique referral code, which will be:

http://www.coinnovate.com/cgi-bin/affiliates/clickthru.cgi?id=YourUserName

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Can I see a sample of how I link to coInnovate?
If your account number is 300123 and you have chosen the banner_03.gif, you will link using the following HTML tag:

<a href="http://www.coinnovate.com/cgi-bin/affiliates/clickthru.cgi?id=300123"><img src="http://www.coinnovate.com/images/banner_03.gif" border="0" alt="coInnovate"></a>

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How many links can I make to coInnovate?
You can make as many links to coInnovate as you want on as many different pages as you want, provided that you set the links up correctly using the URLs that we give you when you sign up.

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How do I download a banner?
To download a banner, right-click on the banner you like and then click on "Save Picture/Image As ..." or copy and paste the code into your HTML page.

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What pages can I link to at coInnovate?
You can link to any public area or as many public areas of coInnovate as you want.

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What coInnovate banners can be placed on my site?
You are welcome to use the coInnovate banners that are provided on Affiliate account banners page.

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Can I list coInnovate prices on my site?
No. We strongly discourage this, because of the possible confusion that listing our prices on your Web site could cause. Because of the possibility of frequent price changes, your visitors could become confused if they see one price on your site and another on our site. So please avoid listing our prices on your site.

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Can I use content from coInnovate on my site?
Yes, as long as you're using it in conjunction with our Affiliate program. We ask that you do not modify it, since we would like our name represented consistently on the Internet. We also would remind you that all content on our Web site is copyrighted and remains the property of coInnovate or our content providers, as noted.

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Where can I get the HTML code to place on my site?
Log into your account and click on Create Your Links. You can select code for banner and text links, learn how you can track different ad campaigns, and view instructions on how to send visitors from your Affiliate URL to different pages of the coInnovate Web site.

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Do I need to get new code for each new link I make on my site?
Not at all. You may use the same code throught your Web pages.

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Can I display more than one link on my page?
We ask that you only put one banner or text link on each page of your Web site. However, to increase your link exposure, you should place the code on as many pages as possible.

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