SUPPORT FAQ: Domain Names

  1. What is a domain name?
  2. How do domain names work?
  3. Why should I register a domain name?
  4. How do I register a new domain name?
  5. May I register any domain name I want?
  6. What is the fee for domain name registration?
  7. Who owns the domain name that I register?
  8. How do I know if my domain name is still available?
  9. What if my domain name is taken?
  10. What do com, .net, .org, .info, .biz, .ws, .us, .cc, .tv, .sr, .nu, .bz, and .name stand for?
  11. How long is it before my domain is active?
  12. How long does it take for the world to access my domain name?
  13. How do I manage my domain name account?
  14. Can I modify my domain name information after it's registered?
  15. How do I transfer an existing domain to your server?
  16. If I transfer my domain name to your servers do I still retain the rights to my domain name?
  17. When should I renew my domain name? Will I be notified?
  18. What if I have a dispute?
  19. What if someone has my trademark registered?
  20. What is a nameserver?
  21. Who is the InterNIC?
  22. How do I contact the InterNIC?
  23. What is ICANN?
  24. What does NameSpin do?
  25. What is NameSafe?
  26. What does Transfer Lock do?



What is a domain name?

Domain names are the easy-to-remember names you use to find things on the Internet, which is a very big place. In order to organize it and move traffic around, every machine is assigned a number called an Internet Protocol number (or IP address) that serves as a routing address. This number isn't easy to recall, so to make it simpler a domain name can be associated with that number. Therefore, domain names identify a specific network location on the Internet, which makes it easy to remember and retrieve information.

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May I register any domain name I want?

You may register any domain name you want, up to a point. Your domain name must be unique because it is an address that can point only to your Web site. Additionally, you cannot register a domain name that is trademarked by another company or is so similar to a trademark that it is confusing or easily mistaken for the trademark. Recent disputes with ICANN have made it clear that a domain name registered in bad faith or with no legitimate interests in the domain name will result in a dispute.

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How do I know if my domain name is still available?

You may use the forms located at our Domain Names page to enter the domain that you wish to search. This will query the InterNIC database to see if the desired domain name is available or not.

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What if my domain name is taken?

If your domain name is taken, you must register another domain name. Each domain name must be unique. You may want to check for variations of your domain name. For example, if you wanted "www.myweb.com", you may want to see if "myweb.net" or "myweb.org" are available. Variations of the spelling or word order may help you choose a new domain name. You should also periodically check Expired Domains.

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What do .com, .net, .org, .info, .biz, .ws, .us, .cc, .tv, .sr, .nu, .bz, and .name stand for?

Though these are general guidelines, you may use any of these extensions when registering a domain name.

  • .com represents companies or for profit organizations.
  • .net generally represents Internet Service Providers.
  • .org represents non-profit organizations or groups.
  • .info is for commercial and non-commercial information services.
  • .biz is dedicated exclusively to the business community.
  • .name is for individuals and their personal web sites.
  • .us is the official country code for the United States of America.
  • .bz is a designation for Belize and it works like an .org address.
  • .nu is a designation for Niue and it works like a .com address.
  • .cc is a designation for the Cocos (Keeling) Islands and it works like a .com address.
  • .tv is a designation for Tuvalu and it is open to anyone who wants their extension to mean television.
  • .sr is a designation for Suriname and it works like a .com address.
  • .ws is a designation for Western Samoa and it is open to anyone who wants their extension to mean Web site.
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How do domain names work?

A domain name is very similar to an address forwarding service. The domain is the address that people type in their Web browser. The domain then points to the "real" address that contains your Web site. The "real" address is the address of your location on the server that contains your Web site files and is called the IP address. The reason the IP address is not used is because it is a series of numbers. For most, this would be very difficult to remember. Instead, a domain name made up of letters and words is used.

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What is a nameserver?

A nameserver is a computer that contains a list of domain names and the associated IP addresses. When a domain name is typed in a Web browser, the nameserver associates that with the IP address and the correct Web site opens in the browser.

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How do I register a new domain name?

You may register your domain name at coInnovate for as little as $15 per year. The process is quick, just six easy steps involved in registering a new domain name:

  1. Select your domain name(s)
  2. Select your domain options
  3. Provide your contact information
  4. Define your nameservers
  5. Complete your billing information
  6. Confirm your registration details
You may choose to register your domain name with Network Solutions or other registrar using our Domain Name Server information as follows.

          Name Server IP Address:
                  Primary ns.coinnovate.com
                  Secondary ns2.coinnovate.com

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Who owns the domain name that I register?

You do, more or less. When you sign up a domain, you do not own that domain outright, you are in essence renting the use of the domain name for a period of time. When you register your domain name, you designate an administrative, billing and technical contact. Whenever you want to make modifications to your domain name, either administrative or billing contact is always contacted first.

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What is the fee for domain name registration?

Domain name registration via coInnovate is as low as $15.00 per year (check our pricing). This is a $40.00 savings over the two-year minimum with Network Solutions. You may use our Domain Names page to search for or register your domain name.

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How long does it take for the world to access my domain name?

It takes 24 to 48 hours to complete new domain name registrations once processed. However, after this time period, it depends on when all networks and ISPs of the world update their servers and lookup your new domain name. Some popular dial-up ISPs (i.e. Earthlink, Slip.Net, Sprynet, Grid.Net) take less than 6 hours to update their servers, while others will take more than 3 days.

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How do I transfer an existing domain to your server?

To transfer your domain, please start by clicking on the registrar transfer link on our site. Enter the domains you wish to transfer by clicking the 'Add' button. After you are done entering the domains you wish to transfer, Click 'Next'. The rest of the process is easy to do and includes instructions.

It is IMPORTANT that the Registrant owner information that you enter during the transfer process must be exactly the same as the owner information listed on the Whois of your current Registrar. If the Registrant is a Company, please enter the name of the company in the Company name field. If the Registrant is a person, please enter the information in the first and last name fields. You may also enter owner information in both fields, if you wish. A confirming e-mail will be sent to the Administrative contact's e-mail address. (Note: The Administrative contact may not always be the Registered owner.) The administrative contact's email must be current. We make all of our contacts through the Administrative contact and will not be able to complete the transfer process without this confirmation.

Domains cannot be transferred until they have been registered with your current Registrar for at least 60 days. If the domain information needs to be accessed by someone other than the account owner, you will need to create a separate account for that domain.

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How long is it before my domain is active?

Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72 hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.

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When should I renew my domain name? Will I be notified?

You may check the status of your domains at any time by logging into your account. Additionally, you will receive a renewal e-mail reminder to the Administrative contact listed on the domain 45 and 30 days before the domain expires . The e-mail will contain a link so you can log into your account and renew your domains and update your credit card information. There will also be an Opt-out button so you can choose all the domains you do not want Auto-renewed. Click on the renewal link, then deselect the domains that you do not wish to renew. You can deleselect all domains by clicking on the gray button 'Deselect All Items' or you can remove the check on each box next to the domain name. Then, click on the gray button 'Update preferences'. The domains that have no check next to them when you click on the button to update your preferences will be removed from the auto-renewal process. On the 20th day before expiration, if you have not renewed your domains or opted out, we will attempt to renew your domains automatically, but please be sure to check again 15 days before expiration to ensure that the domain has been renewed. Once the domain is 15 days away from expiration, it will not be auto-renewed and you will need to log into your account to renew it as described above.

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Can I modify my domain name information after it's registered?

To make other changes, simply login to your account.

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What if I have a dispute?

You can dispute any claim to a domain name through the dispute process. You must have some valid claim over the domain name in dispute. Click here for more information.

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What if someone has my trademark registered?

If you can prove this is your trademark, you may be able to bring a dispute against the registrant. Click here for more information.

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Who is the InterNIC?

The InterNIC is an independent organization that, until the recent past, was the only domain name registar. As a result, 90% of all domain names were registered through them. Many other companies can now register domain names.

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How do I contact the InterNIC?

http://www.internic.net/
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How do I manage my domain name account?

When you login to your account you can manage the settings for your account settings and any of the domains you own. You will be able to:

  • register and renew domain names
  • update nameservers for your domains and your account
  • update contact information for your domains and your account
  • contact customer support
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What does NameSpin do?

Namespin takes in 2 or 3 word suggestions and finds all available domains containing combinations of those words. You can use this tool to come with suggestions for domain names.

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What is ICANN?

Formed in October 1998, the Internet Corporation for Assigned Names and Numbers (ICANN) is a non-profit, private sector corporation formed by a broad co-alition of the Internet's business, technical, academic, and user communities. ICANN has been recognized by the U.S. Government as the global consensus entity to coordinate the technical management of the Internet's domain name system, the allocation of IP addresses, the assignment of protocol parameters, and the management of the root server system. ICANN is dedicated to preserve the operational stability of the Internet; to promote competition; to achieve broad representation of the global Internet community; and to coordinate policy through private sector, bottom-up, consensus-based means. You may contact ICANN http://www.ICANN.org.

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Why should I register a domain name?

The Web is now a part of everyday life and your domain name is your identity on the Internet. A Web site without a domain name is difficult to find and looks unprofessional because the site will be identified by an IP address instead of a brand identity (domain name).

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If I transfer my domain name to your servers do I still retain the rights to my domain name?

Yes, you will still retain all rights to your domain name. All you are doing is telling your registrar that your domain is pointing to our servers so that when you type in your domain name in a browser it resolves to the IP address assigned to you on our servers.

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What is NameSafe?

NameSafe prevents account ownership updates, name server updates, contact updates, moving domains between accounts, and registrar transfers without authorization from the account owner through e-mail. Domains using NameSafe will be under locked status with the registry.

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What does TransferLock do?

TransferLock prevents unauthorized transfers of your domain names to other registrars. With TransferLock enabled, your domain names cannot be transferred unless you log in to your account and unlock your domains.

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