Description
One of the salient features of ChatGPT is its ability to enhance customer support. The AI’s natural language processing capabilities make it possible for it to understand and respond to customer questions and requests. Conceptually, ChatGPT is designed to hold conversations with humans and subsequently respond to questions. As such, incorporating ChatGPT in your customer support as a way of automating the customer support system is a strategic move. Owing to its large language model, ChatGPT can handle a relatively large number of inquiries at the same time, which fosters scalability. Further, its ability to understand intent makes it ideal for handling negative reviews and complaints from customers. This “Incorporating ChatGPT In Your Customer Support” Checklist highlights factors to consider when incorporating ChatGPT in your customer support.
